1) When a caller reaches out to our phone number, great care will be taken to determine their safety and to establish if any emergency or interventions are needed at the moment.
2) The lead clinician will then gather the caller’s contact information, their primary reason for calling, and initiate the referral.
3) An assignment will be made to the most appropriate licensed counselor that can provide the relevant service in a timely manner and based on the situation.
4) The assigned provider will then plan to initially meet with the survivor over the phone, then establish the comfort and desire of the survivor to meet in person or via Zoom Chat. This could also include continuing to meet over the phone for up to three sessions or until a referral is confirmed and scheduled with a community-based agency that may better serve the long-term needs of the survivor.
5) Once a referral is made to a community-based agency or another service, the assigned clinician will complete a discharge summary and document the outcome of the referral to include all pertinent information required by NLBHA.